Job Description

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

People in Corporate Functions make DXC a well-run and high-functioning organization. Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn.
- ITIL v3 Foundation (requerida).

Job Description

At DXC we use the power of technology to deliver mission-critical IT services that our customers need to modernize operations and drive innovation across their entire IT estate. We provide services across the Enterprise Technology Stack for business process outsourcing, analytics and engineering, applications, security, cloud, IT outsourcing, and modern workplace.

People in Corporate Functions make DXC a well-run and high-functioning organization.



Each team contributes to DXC's success, and everyone delivers world-class service and has opportunities to grow and learn.

Who You Are
- 4 a 6 años de experiencia en operaciones TI, Service Desk, soporte de servicios o gestión de incidentes.
- Experiencia en entornos críticos, idealmente manufactura o industria.
- Capacidad para tomar decisiones tácticas bajo presión.
- Destacado comunicación, orientación al cliente y gestión de stakeholders.
- Trabajo colaborativo con equipos técnicos y áreas de negocio.
- Manejo del estrés y respuesta efectiva ante situaciones críticas.
- Pensamiento analítico para evaluar impacto, riesgo y prioridad de incidentes.
- Dominio de Gestión de Incidentes bajo ITIL v3 e ITIL 4.
- Experiencia en clasificación, priorización, escalamiento y seguimiento de incidentes.
- Manejo de herramientas ITSM como BMC Helix, ServiceNow o equivalentes.
- Administración de tic

📌 Gestor de Incidentes (Heroica Puebla de Zaragoza)
🏢 Dxc Technology
📍 Heroica Puebla de Zaragoza