Bilingual Customer Service Representative (Healthcare)
Location: Remote – Mexico
⏰ Schedule: Monday to Friday (Fixed shift – 40 hours/week)

Permanent Position

Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.

Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Take on special projects and tasks as needed

✅ High school diploma or GED required (Bachelor’s degree a plus)




Minimum 2 years of customer service experience in a high-volume setting
Call center experience is mandatory
Comfortable using spreadsheets, databases, and word processing tools
Native-level English proficiency and fluent Spanish (both spoken and written)
Payroll: 16,000 MXN gross/month
Direct Contractor: 20,000 MXN net/month

If you’re ready to make a difference in healthcare customer service while growing your career remotely, we’d love to hear from you Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.

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📌 Bilingual Customer Service Associate (México)
🏢 Remoto Workforce
📍 México