We're Hiring: Bilingual Customer Service Representative (Healthcare)
Location: Remote – Mexico
Schedule: Monday to Friday (Fixed shift – 40 hours/week)
Permanent Position
About the Role
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You'll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.
This isn't a sales role—it's all about compassion, problem-solving, and clarity in communication.
What You'll Do
Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Use multiple internal systems to investigate and resolve issues
Collaborate with other departments to address denials, missing payments, or attorney requests
Ensure all documentation is accurate and thorough




Take on special projects and tasks as needed
Who We're Looking For
Education & Experience
- High school diploma or GED required (Bachelor's degree a plus)
- Minimum 2 years of customer service experience in a high-volume setting
- Call center experience is mandatory
- Healthcare experience is mandatory

Tools & Technical Skills
- Comfortable using spreadsheets, databases, and word processing tools
- Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
- Ability to learn and navigate internal systems quickly

Language & Soft Skills
- Native-level English proficiency and fluent Spanish (both spoken and written)
- Excellent written and verbal communication skills
- Great attention to detail and organizational ability
- Strong time management and problem-solving skills
- Ability to handle sensitive information with professionalism

Salary:
- Payroll: 16,000 MXN gross/month
- Direct Contractor: 20,000 MXN net/mont

📌 Bilingual Customer Service Representative (México)
🏢 Remoto Workforce
📍 México