We are looking for a Junior Application Support Engineer to help keep digital channel platforms stable through incident triage, analysis, and resolution. You will run operational tasks, monitor integrations, and work closely with the help desk, Development, Infrastructure, Integrations, and Operations teams. Apply to support reliable services and improve day-to-day operations.ResponsibilitiesDiagnose, assess, and resolve moderately complex incidents and requests across digital channels and related applicationsPerform troubleshooting and debugging to determine the root cause of functional and technical incidentsRun scripts, controlled queries, and approved operating procedures to restore or validate servicesExecute service restarts, resets, and validations, batch processes, and critical integrations according to established proceduresMaintain and track tickets in Freshservice, ensuring high-quality and traceable documentationEscalate issues to the right teams when specialized support or defect fixes are needed, and coordinate with Development, Infrastructure, Integrations,



and Operations teamsContribute to root cause analysis (RCA) and follow through on corrective actionsMonitor the operational health of key applications and integrations to proactively identify risksFollow ITIL practices for Incident, Problem, and Request ManagementKeep technical documentation current and help build operating proceduresDevelop, update, and enhance the Knowledge Base to resolve recurring incidents faster and improve support efficiencyCommunicate clearly with users, technical teams, and business areas throughout incident managementRequirementsHands-on experience in application or digital channel support, typically 0-1 yearsPractical background in debugging, log review, and transaction tracingAbility to run basic scripts and queries in controlled production environmentsWorking knowledge of integrations, APIs, and web servicesFamiliarity with ticketing tools such as Freshservice, Service

📌 Junior Application Support Engineer (León)
🏢 Epam Systems
📍 León