SummaryThe Logistics Specialist (LS) manages transactional activities related to accounts and collaborates closely with transportation providers (Carriers) and internal support teams to identify opportunities for process improvement. The LS serves as the primary point of contact for daily transactional operations and assumes customer service responsibilities outside of regular business hours. The LS will contribute significantly to achieving ProTrans objectives by supporting the identification, analysis, and development of supply chain solutions aimed at enhancing the customer experience.
Job DescriptionSHIFT: WeekendESSENTIAL DUTIES AND RESPONSIBILITIES
- Communicate with carriers to confirm pickups and deliveries, address exceptions, and perform check calls within ProTrans’ TMS system.
- Coordinate with the Border Crossing team to ensure smooth border crossings and inform customers of any deviations related to customs procedures.
- Arrange expedited shipments as required by customers and maintain effective communication with ProTrans’ Expedite team.




- Assist customer facilities in resolving daily operational issues promptly.
- Escalate service level issues to the Operations Manager as necessary.
- Keep customers informed of any performance exceptions, delays, or service disruptions.
- Ensure timely distribution of reports (daily, weekly, monthly) as appropriate.
- Collaborate with the Accounts Receivable team to ensure billing processes are completed in a timely manner.
- Follow up on tasks transferred from Logistics Coordinators and document all follow-up activities.
- Additional:
- Ensure unplanned customer requests are managed effectively and promptly.

Supervisory ResponsibilitiesThis role may serve as a team lead for an assigned work group.
Qualifications
- Critical Thinking / Problem Solving. Utilize problem solving skills and excellent customer service to resolve complex and intricate problems within supply chain and logistics plans.
- Serve as an integral

📌 Logistics Specialist (Monterrey)
🏢 Protrans
📍 Monterrey