**Position: Customer Experience Associate****Location**:Remote (MST Timezone)**Work Schedule**:Monday to Friday, 8:00 AM to 4:00 PM (MST)**About Us**:Our company is a leading provider of high-quality trailers, committed to delivering exceptional customer service.We are currently seeking a dedicated Customer Experience Associate to join our team remotely.This role involves providing timely and courteous assistance to our valued customers and ensuring that all inquiries are addressed promptly.
**Role Overview**:**Key Responsibilities**:- Route calls to the correct individual or department within the organization.
- Follow up with customers to ensure that all support matters are resolved within 24 hours.
- Assist customers in filling out support forms and provide guidance as needed.
- Maintain accurate records of customer interactions and transactions.
- Collaborate with team members to address customer concerns and improve overall customer experience.




**Requirements**:- Exceptional spoken English skills, with the ability to communicate clearly and effectively with customers.
- Familiarity with OpenPhone or similar phone systems (training will be provided).
- Strong organizational and multitasking abilities.
- Excellent customer service skills, with a patient and empathetic demeanor.
- Ability to work independently and prioritize tasks effectively.
**What We Offer**:- Competitive salary with opportunities for growth and advancement.
- Remote work environment with versátil working hours.
- Supportive team culture and collaborative work environment.
**Nice-to-Haves**:- Previous experience in customer service or client relations roles.
- Experience working in a remote or virtual environment.
- Knowledge of the trailer or automotive industry.

📌 Customer Experience Associate (Xico)
🏢 Sagan
📍 Xico