The Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team.Additionally, the Ops Support Associate 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients.The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Identify, analyze, and solve key issues of assigned area and deliver supporting documents to corresponding areas- Assist with the management of various reports, including business reporting, monthly operating report, and business scorecard and provide constant and clear communication regarding local policies and processes- Assist in the execution and monitoring of processes and data, ensuring efficiency and client satisfaction- Organize, develop, and maintain Continuity of Business, Resolution planning and Business Review Templates- Monitor requirements related to compliance with Corporate Policies- Monitor and implement corrective actions derived from MCA reviews and other control entities- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.




**Qualifications**:- 2-5 years of relevant experience- Proficient in Microsoft Office- Consistently demonstrates clear and concise written and verbal communication skills- Ability to work in fast pace and changing environment- Ability to analyze data and solve problems- Proven organizational and time management skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Funciones**- Ejecutivo de Atencion a clientes vía correo- Atención de Folios, Validación y envió de respuestas a los clientes sobre diversas solicitudes.
- Envio de informacion a clientes- Cruce de Informacion- Ánalisis de folios atendidos- Escalacion de casos- Descarga y control de reportes diarios y mensuales- Resolucion de Casos en los tiempos establecidos**Requisitos**- Conocimiento de manejo de bases de datos Excel Access (Base de datos; cruces de informacion, tablas dinamicas)- Desebale conocimiento en Sistemas de Banco (ADMWIN, platino, ondemand, Dictanet)- Experiência en atencion a clientes**Horario**Presencial/ L-V 9 a 6, con disponibilidad de cambio de horario de 11 am a 8 pm/ 8 am a 5 pm cuando asi se requieria.
**Zona de Trabajo Los Alpes Alvaro Obregon**Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex/ 25874953/ Ejecutivo De Atencion A Requerimientos De Clientes/ Analista Service Fulfillment Personas Morales (Xico)
🏢 Citi
📍 Xico