The Fraud Ops Sr Manager is a senior management level position responsible for accomplishing results through the management of a team or department to drive fraud management policies, processes and procedures to minimize the impact of fraud in coordination with the Operations - Services team.The overall objective of this role is to manage fraud losses by ensuring analysts make appropriate decisions using risk/reward balance methodology.
**Responsibilities**:- Manage one or more teams and a component of the fraud loss portfolio- Manage fraud losses and ensure the team supports the portfolio, and make decisions using a risk/reward and customer centric balance- Monitor execution of operational objectives, authorization detection strategies and goals for the fraud area, and help mitigate fraud losses- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions- Provide evaluative judgment based on information analysis in complicated and unique situations- Direct area supported and oversee the delivery of end results and budget management, and conduct resource planning activities- Ensure essential procedures are followed and contribute to defining standards,



and participate in change management initiativesQualifications:- 6-10 years of experience in a related role- Basic knowledge of the industry required- Proven success in a similar position- Demonstrated ability to persuade and influence others- Consistently demonstrates clear and concise written and verbal communication- Demonstrated ability to remain unbiased in a diverse working environment**Education**:- Bachelor's degree/University degree or equivalent experience- Master's degree preferred- Experiência Indipensable en análisis de eventos de fraude externo (E2E) en Productos Digitales y No Digitales- Habilidad para identificar comportamientos y causas raíz del fraude- Conocimiento del flujo de originación y a nível transaccional tanto de Tarjetas como de Banca electrónica- Sobresaliente comunicación y habilidad para exponer los eventos identificados- Mitigación de riesgo de fraude con enfoque en experiência del cliente- Experiência lidereando equipos- Inglés intermedioJob Family Group:Operations - Services- **Job Family**:Fraud Operations- Time Type:Full time- Most Relevant SkillsPlease see the requirements listed above.
- Other Relevant SkillsFor complementary skills, please see above and/or contact the recruiter.View Citi's EEO Policy Statement and the Know Your Rights poster.

📌 Banamex Fraud Ops Sr Manager (Xico)
🏢 Citigroup
📍 Xico