The Ops Sup Sr.Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:- Lead and mentor a small Operation Support team (typically up to 10) through delegating daily tasks and responsibilities as well as recommending new work procedures to help streamline operations- Conduct training, monitor quality and quantity of team work and provide feedback on performance, including making recommendations on pay increases, promotions, terminations, etc.- Analyze Operations information and make evaluative judgements to solve problems- Responsible for Identifying and resolving routine problems and operational issues with broader departmental impact within established procedures- Identify hiring needs to ensure adequate staffing- Serve as a backup for manager, as needed- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
- Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
**Qualifications**:- 2-5 years of related business experience including at least one-year supervisory experience- Proficient in Microsoft Office- Proactive leadership and motivational skills- Proven organization and time management skills- Demonstrated problem-solving and decision-making skills- Consistently demonstrates clear and concise written and verbal communication skills**Education**:- Bachelor's degree/University degree or equivalent experienceThis job description provides a high-level review of the types of work performed.Other job-related duties may be assigned as required.
**Funciones**- Monitoreo de proceso de conciliacion contables para proceso de productos de tarjetas de crédito y captación.
- Dar seguimieto puntual a procesos de conciliacion contables, vistos buenos y en caso de identificar desviaciones, generar los incidentes y los escalamientos correspondientes.
- Detección de posibles desviaciones en el proceso- Generacion de Pólizas Contables- Seguimiento a reportes de cartera vencida- Seguimiento a proceso de tarjetas castigas por pagos atrasados- Supervisar el proceso de Analista de conciliaciones contables- Extraccion de base de datos en sistema SAS- Extracccion de datos en sistema de datos de tarjetas del cliente- Revisión de códigos de compras realizadas con tarjetas- Coumunicación con área de gerencia de producto/ área de riesgo**Requisitos**- Licenciatura o equivalente- Conocimiento en procesos contables- Manejo de herramientas OFFICE Avanznado- Habilidades de comunicación- Conocimiento en herramietas de bases de datos (SQL ASSISTANT, SAS, MONARCH)- Comunicación efectiva con equipos externos e internos- Disponibilidad para aprender nuevos procesos- Conocimiento contable y experiência en conciliaciones bancarias.
- Manejo de herramientas internas "FULL SUITE"- Conocimientos de funcionalidades de sistemas de Creditos ECS- Conocimiento en SQL**Horarios**L-V 9 am a 7 pm, con disponibilidad de trabajar sabados y domingos ocasionalmente cuando sea requeria- **Job Family Group**:Operations - Core- **Job Family**:Operations Support- **Time Type**:Full time- **Most Relevant Skills**Please see the requirements listed above.
- **Other Relevant Skills**For complementary skills, please see above and/or contact the recruiter.
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📌 Banamex/ Supervisor Analista De Concilicaciones Bancarias Tarjetas De Crédito/ Ops Sup Sr Supervisor (Xico)
🏢 Citi
📍 Xico