**Req ID**: ********Job Responsibilities Include**:This position will be a part of our Provider Clinical Service Desk, as an agent primarily handling inbound customer calls.This is a call center environment in which we support our customers 24x7x365Track and document the appropriate comments, and close or escalate the incident tickets and related issues in a timely mannerResponsible for driving resolution of incidents on a 24/7 deskRead text on computer screens for the duration of the shiftRemain at designated workspace and in the phone queue for an 8 to10-hour period with scheduled breaksEnsure a quiet, private workspace with high speed, wired internetTravel up to 10% of the time, if requiredLift up to 25 lbs.if needed for equipment setupHave a working cell phone for manager communication and Two-Factor Authentication**Preferred Qualifications**:Minimum of 4 years of service desk / helpdesk experience or equivalent combination of education and technical troubleshooting experience (i.e.,



2 years of work experience and 2 years of technical education)Minimum of 1 year of technical troubleshooting experienceHigh school diploma or equivalent required**Preferred Skills**:Experience in a call center environmentDemonstrate a service philosophy in all interactions with clinicians and colleaguesEffective communication and interpersonal skillsProficient typing and English language skills (both verbally and in writing)Strong listening capabilities to fully understand caller's needs / requestsExceptional ability to work optimally in a fast-paced environmentBasic QualificationsMinimum 1 year customer service-call center experienceThis position is only available to those interested in direct staff employment opportunities with NTT DATA, Inc., or its subsidiaries.Please note, **** or corp-2-corp contractors or the equivalent will NOT be considered.We offer a full comprehensive benefits package that starts from your first day of employment.

📌 Desktop Support Associate-Helpdesk (Guadalajara)
🏢 Ntt Data
📍 Guadalajara