Querétaro, Querétaro ***** Posted February 28th, ****Looking for more job opportunities?
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**Job Type**: Full TimeJob Category: IT**Title : ServiceNow Developer****Location : CDMX, GDL, QRO, Monterrey****FTE****Role Summary****Key Responsibilities**Module Development: Configuring and customizing multiple modules of ServiceNow depending on business requirements.Workflow Automation: Design and implement workflows, business rules, UI Actions, and Client Scripts to automate complex business processes.Experience on Catalog Development and Flow Designer creation.Experience on Service Operation Workspace support.Hands-on experience on integrations between ServiceNow and external systems using REST/SOAP APIs and MID Servers.Expertise on Incident Management - Incident Resolution, Escalation Process, SLA Management.Problem Management - Root Cause Analysis, Problem Resolution, and Workarounds.Change Management - Risk Assessment, Impact Analysis, Change Planning, Scheduling,



and Change Implementation across the full lifecycle.Strong understanding of Knowledge Management.Hands-on experience with JavaScript and ServiceNow scripting language.Integrations: Hands-on experience with APIs - REST, SOAP, Scripted REST API, MID Server Integration, and IntegrationHub.ITOM Implementation and Configuration.Discovery Configuration: Manage and maintain CMDB (Configuration Management Database).
Experience with Cloud Discovery such as AWS, Azure, and Google Cloud.Event Management integration with monitoring tools for real-time monitoring.Orchestration workflows to automate routine tasks.Expertise on Performance Analytics - KPIs, Indicator Creation, Scorecards, and Widgets.
**Soft Skills**Strong analytical thinking and problem-solving ability.Excellent communication and stakeholder collaboration skills.Ability to work in general or multi-team environments.Strong documentation and process-driven approach.
**Required Skills**:CLOUD DEVELOPERSQL APPLICATION DEVELOPER

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