Are you an IT professional with 2-4 years of experience in application support, incident management, and troubleshooting?
We're looking for an L2 Application Support Engineer to join our team and help ensure reliable application operations and fast incident resolution.What you'll do:Investigate and resolve incidents escalated from L1 teamsPerform application, database, and log analysisExecute runbooks and troubleshooting proceduresUse ServiceNow for incident tracking and workflow managementParticipate in major incident bridges and operational reviewsCreate and maintain knowledge articles and support documentationLeverage AI tools to improve troubleshooting and continuous learningWhat we're looking for:2-4 years of experience in application/technical supportStrong troubleshooting and analytical skillsExperience with incident management and ServiceNowFamiliarity with application, database, and log analysisAbility to work effectively in high-priority incident situations#Hiring #LinkedInJobs #ApplicationSupport #L2Support #ServiceNow #ITIL #TechJobs #ITJobs #TechnicalSupport #IncidentManagement #NowHiring#J-*****-Ljbffr

📌 Application Support Engineer (Jalisco)
🏢 FPT Latin America
📍 Jalisco