We're Hiring: Bilingual Customer Service Representative (Healthcare)

Location: Remote – Mexico

Schedule: Monday to Friday (Fixed shift – 40 hours/week)

Permanent Position

About the Role

Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You'll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.

This isn't a sales role—it's all about compassion, problem-solving, and clarity in communication.

What You'll Do

Handle incoming calls related to medical billing, insurance, EOBs, and payment plans

Explain billing details, coverage terms, and processes in a clear, professional manner

Use multiple internal systems to investigate and resolve issues

Collaborate with other departments to address denials, missing payments, or attorney requests

Ensure all documentation is accurate and thorough

Take on special projects and tasks as needed

Who We're Looking For

Education & Experience

- High school diploma or GED required (Bachelor's degree a plus)
- Minimum 2 years of customer service experience in a high-volume setting




- Call center experience is mandatory
- Healthcare experience is mandatory

Tools & Technical Skills

- Comfortable using spreadsheets, databases, and word processing tools
- Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
- Ability to learn and navigate internal systems quickly

Language & Soft Skills

- Native-level English proficiency and fluent Spanish (both spoken and written)
- Excellent written and verbal communication skills
- Great attention to detail and organizational ability
- Strong time management and problem-solving skills
- Ability to handle sensitive information with professionalism

Salary:

- Payroll: 16,000 MXN gross/month
- Direct Contractor: 20,000 MXN net/month

Join Us!

If you're ready to make a difference in healthcare customer service while growing your career remotely, we'd love to hear from you! Bring your bilingual skills, empathy, and attention to detail to a role where you can truly help people every day.

Apply now and be part of a compassionate, high-performing team.

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📌 Bilingual Customer Service Representative (Ciudad de México)
🏢 Remoto Workforce
📍 Ciudad de México