Descripción de la empresa
“We’re not in the shipping business; we’re in the information business” -Peter Rose, Expeditors Founder
As a Fortune 500 company, Expeditors employs more than 15,000 trained professionals in a worldwide network of over 300 locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include the consolidation and forwarding of air or ocean freight, customs brokerage, vendor consolidation, cargo insurance, time-definite transportation, order management, warehousing, distribution and customized logistics solutions. Expeditors is headquartered in Seattle, Washington.
Descripción del empleo
SUMMARY DESCRIPTION:
Ensure timely and accurate movement of freight and information, while promoting an exceptional customer service, exemplifying team work by supporting pricing and billing peers, and complying with all regulations, procedures and policies applicable for Air Imports and the company overall.
KEY RESPONSIBILITIES:
**Expeditors Core Competencies**
This section lists the core business-critical skills, knowledge and behavior applicable to all Expeditors employees, regardless of position, and should not be edited. Note that these competencies are found in employee’s My Development Plan view and in the employee’s performance evaluation in the Professional Development Center.
- Exceptional Customer Service:_
Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.



(This skill expectation applies both externally (customers, service providers) and internally (other Expeditors offices/employees).
- Job Execution:_
Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
- Reliability:_
Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
- Collaboration:_
Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
- Communication:_
- Culture:_
Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary.
- Personal Growth and Development:_
Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with mínimal reminders. Pursues professional development goals for self,



including participating in a development plan as appropriate.
**Product Agent Core Competencies**
This section lists the core business-critical skills, knowledge and behavior applicable to all product agents, regardless of department or position.
- Timely and Accurate Shipment Processing_
Ensures smooth and timely freight process flow according to Expeditors' operational procedures. Follows customer's standard operating procedures and proactively notifies customers of any issues. Consistently meets KPI standards, as per company's procedures.
- Timely and Accurate Data Entry_
Ensures accurate and timely data entry into our operational systems according to Expeditors' operational procedures and customer requirements. Monitors exception reports for quick data integrity resolution.
- Timely and Accurate Billing and Accounting
Invoices customers the expected charges timely and accurately and according to Expeditors and customer requirements. Properly provisions service provider charges to avoid reserves. Follows proper credit approval processes in order to minimize risk and protect the company.
**Air Import Major Duties and Responsibilities**
- Ensure smooth and timely freight process flow
- Interact with our customers in arranging their international shipments, meeting customer service standards
- Ensure accurate and timely data entry into our operating system for visibility and revenue recognition purposes
- Use Air Import Workflow to monitor status on daily basis
- Track and trace Air Import files and update estimated events codes as required
- Daily monitoring of in-transit delays & update of the appropriate event codes
- Ensure documents are timely sent to customer or broker for customs

📌 Air Import Representante de Servicio Al Cliente (Ciudad de México)
🏢 Expeditors
📍 Ciudad de México