**DESCRIPTION**:
Are you a seasoned professional with a passion for cloud operations and Linux?
Join our dynamic team at EPAM, a leading global provider of digital platform engineering and software development services.
We are seeking a **Cloud Operations/Support Engineer **who can provide exceptional support to our customers using Cloud Platform products, solutions, and APIs. If you are self-driven, excited by working on a diverse set of problems, and have a strong focus on results, we want to hear from you!
EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.
RESPONSIBILITIES
- Provide support to customers using Cloud Platform products, solutions, and APIs
- Provide technical assistance as part of a global 24x5-support organization
- Work closely with Engineers and Product Managers to improve the product and make our customers successful
- Handle change requests and incident tickets for the remaining Infrastructure Teams
- Follow notification and escalation procedures
**REQUIREMENTS**:
- At least 2 years’ experience as a Systems Engineer or a combination of Networking and System Administrator




- Strong knowledge of Linux/UNIX and Windows Server
- Familiarity with scripting (Bash, Shell or Python)
- Strong understanding of administration (user accounts, permission models, access control)
- Familiarity with networking (NAT, DNS, firewalls, basic routing, load balancing, etc.)
- Strong troubleshooting skills and familiarity with common Linux troubleshooting tools
WE OFFER
- Career plan and real growth opportunities
- Unlimited access to LinkedIn learning solutions
- International Mobility Plan within 25 countries
- Constant training, mentoring, online corporate courses, eLearning and more
- English classes with a certified teacher
- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)
- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)
- Adaptable work schedule and dress code
- Collaborate in a multicultural environment and share best practices from around the globe
- Hired directly by EPAM & 100% under payroll
- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)
- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)
- 13 % employee savings fund, capped to the law limit
- Grocery coupons
- 30 days December bonus
- Employee Stock Purchase Plan
- 12 vacations days plus 4 floating days
- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)
- Relocation bonus: transportation, 2 weeks of accommodation for you and your family and more
- Monthly non-taxable amount for the electricity and internet bills
CONDITIONS

📌 Cloud Operations (Linux) (Guadalajara)
🏢 Epam Systems
📍 Guadalajara