-Job description
If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.
Operations Manager
Objective:
Responsible for overseeing post trade support activities such as collateral transaction processing, monitoring and aiding collateral settlement, account reconciliation, investigation and remediation of position/cash imbalances as well as fails management and settlement escalations. The role holder will be working relevant shift hours i.e. US with a possibility for staggered work hours
Activities:
- Processing collateral and settlement operations for US businesses
- Handle and support investigation and resolution of failing transactions for US businesses
- Processing Mark to Markets and exposure monitoring
- Vetting of wire payments
- Act as an escalation contact and resolve settlement issues and collateral disputes for the business
- Timely and proper escalation to management or trading desk to protect the firm against risk exposure.
- Ensure that risk & control framework and escalation procedures are adhered to.
- Create process efficiencies to improve service quality
- Engage and build strong Business and Operations Management relationships
- Work in collaboration with the team to resolve issues
- Continuous increase of process knowledge thru cross training




- Engage with onshore business partners in communicating issues and/or escalations
- Liaise with external clients in order to resolve issues and/or answer queries
- Ensure adequate support for effective management of KRIs, to minimise risk e.g. Nostro/Stock/inter-system breaks
Requirements
Requirements & Skills
- Strong understanding of US Market for Settlements and Collateral, Stock Borrowing and Lending Operations
- Must possess familiarity and knowledge of Tri-Party and Bi-Lateral Processes
- Ability to work in a virtual team environment with ability to support multiple functions and stakeholders
- Attention to detail and a hands on approach to identify opportunities of process improvement
- Strong awareness and appreciation to operations risk and control and exception management.
- A degree in Business or Finance would be preferred
- 3-5 years of investment banking experience would be recommended
- Proven track record in people management and running general teams. Experience of 3 - 5 years is required
- Understanding of Asian & European Markets for Settlements Operations
- A firm understanding, supported by accreditation of LEAN and 6 Sigma methodologies.
- Strong understanding and knowledge of Equity products is preferred.
At HSBC we offer our colleagues a greater number of leave days so that they can fully enjoy their wedding, take care of the new member of the family, or grieve the loss of a family member. Our paid leave package is at the forefront in Mexico, now you have one more reason to be HSBC and proudly live a culture of well-being, balance and care.
**Issued By HSBC Electronic Data Process Mexico Private LTD

📌 Operations Manager (Azcapotzalco)
🏢 Hsbc
📍 Azcapotzalco