**Responsibilities**:
- Exercises full leadership and supervisory responsibility over Operations Support department typically consisting of multiple teams.
- Evaluates subordinates' performance and makes recommendations for staffing, pay increases, promotions, terminations, etc. Determines hiring to ensure adequate staffing.
- Recommends new work procedures with broader scope of impact.
- Deals with variable (occasionally complex) issues with substantial potential impact.
- Directly impacts the area through shared responsibility for delivery of end results and contribution to planning, budget management and formulation of procedures; influences resource planning.
- Responsible for opening and maintaining customer sub-accounts or product pricing setups, and actively ensuring that customer/product data details and settlement instructions across a variety of systems remain up to date.
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.




- Acts as SME to senior stakeholders and /or other team members.
**Qualifications**:
- 5-8 years of prior operations management experience
**Education**:
- Bachelor’s/University degree or equivalent experience
**Inglés Avanzado Indispensable**
**Manejo de personal - Liderazgo**
**Participación activa en proyectos, análisis de datos.**Job Family Group**:
Operations - Services
- **Job Family**:
Reference Data Services
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "**EEO is the Law**" poster. View the **EEO is the Law Supplement**.
View the **EEO Policy Statement**.
View the **Pay Transparency Posting

📌 Reference Data Manager (Tláhuac)
🏢 Citi
📍 Tláhuac