**Working Hours**:
Tuesday-Thursday: Answer calls between 1pm and 9pm
Sat/Sun: Answer calls between 9am - 5pm
**Responsibilities and Duties**:
As telephone answering representative, you will be responsible for:
- You will be working from home answering phone calls during hours given and will report to director of operations.
- Answering any incoming call in a friendly, professional and timely manner
- Depending on the nature of the call, search the client in the database and perform the task requested such as: registering for a course, dropping from a course, making payment, issuing refund, switching class, changing/updating contact, registering for makeup class...etc.
- Take adequate notes and update related documents with requested and completed work
- Secondary School
- Outstanding communication skills both verbal and written. With a strong command of the English Language
- Posses good working knowledge of computer software's. Word, excel, power point, and Adobe are a must




- The ability to multi task and work in a fast paced environment
- Prior experience in phone answering or customer service
**At Home Requirements**:
- Quiet workspace free of background noise and distractions
- Secured Internet with a minimum download speed of 50 MBPS.
- Headset with Microphone - Approved Corded USB Noise Canceling
- Desktop/ Laptop (Minimum: Intel I3, 4GB Ram)
**Job Type**: Contract
Contract length: 24 months
**Salary**: $7,260.68 - $8,952.47 per month
Application Question(s):
- How would you rate your English speaking capability (1-10)?
- How would you rate your English reading/writing capability (1-10)?
- Do you have experience answering calls for American or Canadian company?
**Education**:
- High school or equivalent (preferred)
**Experience**:
- Telephone Answering: 1 year (preferred)
Work Location: Remote

📌 Telephone Answering Representative (México)
🏢 Exceed Robotics
📍 México