Our Client, a Community Management company (HOA) based in Texas, is looking for a Customer Service expert.
- **Responsibilities**:_
- Manage a diverse range of association-related calls, addressing inquiries, complaints, and problems with professionalism.
- Verify caller identities to ensure proper resolution and routing.
- Serve as a dedicated advocate for callers, ensuring satisfactory resolution of their concerns.
- Document all interactions and contact information accurately, ensuring thorough notes and contact details for follow-up as needed.
- Image post any written communications, received or sent, to the appropriate account.
- **Requirements**:_
- High School Diploma or equivalent.
- Fluent communication in both English and Spanish (verbal and written)
- Positive demeanor and exceptional phone etiquette.
- Highly organized and detail-oriented, with adept problem-solving skills.




- Must possess abilities to listen to others, express thoughts clearly, upholding honesty in all interactions.
- Knowledge of Windows Operating System, MS Outlook, and MS Office apps.
- Ability to work 40 hours a week following US time zone.
- **PERKS**:_
100% Payroll (Benefits of law)
Superior benefits _after 6th month_:
- Savings fund of 8%
- 30-day Christmas bonus
- US holidays PTO
- Sick leave
- Major Medical insurance
- Location: Anywhere in Mexico (Fully remote opportunity!)
- Able to work 40 hours per week (5 days a week, 8 hour shift, US Central time zone)
Pay: $15,000.00 - $17,000.00 per month
**Experience**:
- Customer Service/Call center: 2 years (required)
**Language**:
- Advanced English (required)
Work Location: Remote

📌 Customer Service Repesentative - Bilingual English (México)
🏢 Prime Virtual Staffing
📍 México