**Responsibilities**:
**What will you contribute?**
Reporting to the Director, Systems Operations
**Responsibilities & Deliverables**:
Your deliverables as a Expert Systems Engineer will include, but are not limited to, the following:
- Receives specifications from the IT department and delivers a product/release that meets the needs presented. Creates Requirements Definitions, and Technical Specifications Documentation
- Ensure smooth and top-quality delivery of projects in collaboration with project manager and the project team.
- Participate in the full software development life cycle: Analysis, Design, Coding, Testing, Training, and Operational Support.
- Collaborates with and supports the Live Operations, Infrastructure Engineering and Application Support teams during system design, development and implementation phases providing advice for interfacing monitoring services with **AD**:
- Utilizes best practices for development, conducts thorough testing, analysis, and certification of changes to the system. Ensures all assigned project tasks required for the implementation of the system are completed on schedule.
- Logs technical support incidents, problems and requests into the system. Monitors incidents assigned to the Administrator.



Provides succinct and pertinent updates to incidents indicating acted upon resolution and communication to user. Participates in Problems and Knowledge initiatives and other process improvements.
- Escalates performance issues, unresolvable incidents and service interruptions to technical support. Creates and updates incident records in the system’s tracking system.
- Install, maintain, configure/reconfigure, and support hosted system instances, production and non-production
- Analyze and fully understand user requirements and current procedures in order to improve system capabilities, automate process workflows and address scheduling limitations throughout the development and delivery of the system roadmap
**Required Experience**:
- ** 5** years of hands-on experience implementing **AD**. ITIL Service Operations or Release, Control and Validation certification
- Relational database expertise such as Oracle, MS Sql Server, etc. preferred
- Service Oriented architecture and web services integration (SOAP, WSDL, REST) preferred
- Knowledge of LDAP/Active Directory, and relevant IT architecture experience

📌 Senior Systems Engineer (Guadalajara)
🏢 Finastra USA
📍 Guadalajara