**Date**:Nov 16, 2024**Department**:BU Special Care & Rare Disease**Job Type**:Direct Employee**Team**:Mktg, Market Access, Bus. Excellence & Med. Affair**Contract Type**:Permanent**Location**:Ciudad de México, MX**Purpose**
- Responsible for _**_sales targets_**_ achievement in assigned territory/accounts and execution of CX projects deployment through the resource's optimization_
**Main Responsibilities**
- **Execute activities and CX projects deployment **within assigned Hospitals & HCPs, **coordinating activities with customer-facing roles **(Medical, Commercial and Market Access)
- **Support and engage with CX team **in devising and developing customers solutions co-creation projects
- Implementation of **CX special projects**:
- Participate in **regional/ local Touchpoint Team Huddles**, as well as **elevation **of relevant points to the strategic business unit team
- **Works cohesively **with other Business Unit functions (e.g. Marketing) to support **commercial operations strategies, **customers profiling, consent management and data collection from territory
- Create **productive business partnerships with other affiliate functions **to ensure highest level of business delivery and customer delight




- Manage **territory budget consistently with targets and compliance policies**:
- Actively participates to **affiliate-wide CX best-practices sharing **and **ideas generation**
**Experience Required**
- +2 years experience in _**_customer-facing roles _**_managing special care portfolios at mainly public sector and desirable also private sector._
**Education**
- Educational background includes _**_bachelor degree in economics, management or medical professions equivalent._**
**Languages**
- English level 2/6 = basic for reading_
**Technical Skills**
- _As member of the BU SC team, challenge to status-quo and _**_acting as a strong contributor for the formulation and execution of BU Commercial Operations strategies is a constant expected behavior._**:
- **_Vision and leadership for all activities _**_associated with Customer Experience, Commercial, Market Access and Medical Affairs_
- **_Results-focused _**_able to easily shift from _**_detailed data comprehension to “big picture” takeaways _**_and consistently _**_using data to support rapid CX decision-making_**
**Soft Skills

📌 Sales Representative Special Care (Ciudad de México)
🏢 Chiesi Farmaceutici
📍 Ciudad de México