**JOB DUTIES:
- Answer customer technical inquiries that can be highly complex, ensuring clear and effective communication.
- Listen attentively to customer needs and concerns, ensuring a customer-first approach.
- Provide amazing customer service experiences that exceed customer expectations.
- Provide detailed feedback on product issues by writing bug reports and documenting cases related to customer concerns and technical challenges.
- Help other team members by contributing to knowledge articles and shared resources, fostering a collaborative work environment.Participate in product beta testing and provide valuable feedback.
**YOU MUST HAVE:
- 1+ Year Customer Service Experience
- Ability to show technical aptitude and troubleshooting
- Prior experience with advanced usage of the **English **language inclusive of written and verbal communication.
- Interest in the technical industry and products (IoT, Smart Home, Surveillance, Networking, Home Theater, etc.)Experience with Microsoft Office Products
**WE VALUE:
- Advanced degree related to a technical field




- Professional experience installing and servicing surveillance and intrusion systems.
- Knowledge and experience in High voltage and Low voltage systems.
- Knowledge of home automation, IoT, Media distribution (HDBaseT or Video over IP), high end audio, Low Voltage wiring, Electrical wiring, Smart lighting, etc.
- HVAC experience
- Boardroom telecommunications technology experience.
- Professional Audio/Video and home theater installation and service experience.
- Professional experience installing and/or troubleshooting technical products or services
- Previous call center experience providing technical supportKnowledge of networking including, advanced router configurations, use of managed switches, firewalls, VLAN configurations
**WHAT'S IN FOR YOU**:
- Great work environment and exceptional Resideo benefitsAbility to grow into different areas of the organization based on expertise and interest.
LI-AA1
LI-ONSITE

📌 Technical Support Professional (Adi) (San Luis Potosí)
🏢 Adi Global Distribution
📍 San Luis Potosí