Genpact (NYSE: G) is a general professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI._
- Retail Technology is looking for a curious and dynamic Business Analyst to join Vail Resorts’ rapidly growing Retail Applications Group. As a partner to the Retail, Rental, Operations departments within the organization, this individual will help support the technology at each of the 250 retail locations, focused on a core suite of Retail Applications including ERP (inventory, distribution, buying, etc.), reporting and point-of-sale functionality. Working cross-functionally with Merchandising, Operations, Warehousing, Accounting, and other areas of IT, this person is a key contributor supporting production system health and delivering key IT enhancements._
**_ _**
- Responsibilities_
- _Production Managment_
- Assess severity/priority of production issues, determine business impact, and communicate progress during resolution._
- Remediate issue tickets following ITIL practices across retail systems, server integration points, access provisioning and more._
- Executes, optimizes and ensures all SOX (Sarbanes Oxley), PCI (Payment Card Industry) and DSR (Data Subject Request)



tasks are completed thoroughly with a high attention to detail._
- Technical aptitude using SQL, data monitoring and job management tools to troubleshoot complex issues._
- _Enhancement Delivery_
- Deliver key system enhancements to improve system stability and business functions._
- Ensure all enhancement work follows the SDLC process, meets SOX (Sarbanes Oxley) and PCI (Payment Card Industry) requirements, and maintain all required compliance documentation._
- Proficient in QA (Quality Assurance) Life Cycle by developing test plans and test scripts, documenting test results, and reporting on results while coordinating usage of test environments._
- _Stakeholder Management_
- Build strong relationships with third-party vendors, IT partners, and business stakeholders to proactively support our production environment and deliver on enhancement tasks._
- Facilitate and own business stakeholder’s backlog management for enhancements following SDLC practices._
- Qualifications we seek in you!_
- Minimum Qualifications / Skills_
- _2+ years of demonstrated IT business analysis or production support experience following ITIL practices._




- _Ability to remediate technical issues thoroughly with quality customer support and clear communication_
- _Ability to deliver system enhancements using SDLC methodologies while leading through requirements, design, and testing process_
- _MS Development Technologies, including PowerShell, SQL Server, SSRS, SSIS_
- _Strong SQL and system diagraming skills_
- _Effective communication & interpersonal skills; comfortable speaking with and translating between technical and non-technical team members at all levels of the organization_
- _Strong documentation skills_
- _Ability to work in fast paced environment, comfortable with shifting priorities_
- _Bachelor’s degree or relevant experience in Information Systems, Computer Science, or related concentration_
**_ _**
- Preferred Qualifications/ Skills_
- _IT Experience in retail, outdoor industry, or hospitality field_
- _Exposure to a wide variety of database technology including AS/400 & DB2 in addition to more modern platforms._
- _Experience with Analytics tools - SSAS, SSRS, SAS, Tableau, Alteryx_
- _Strong Excel skills - Macros, VBA, Advanced Formulas_
- _Work order system experience, such as Ivanti, Jira, etc._
- _PMI-BA, PMI-ACP, IIBA, PSPO, POPM or other accredited certification or coursework is a plus_
**_ _**
**_
Job_**_Principal Consultant_
**_ Primary Location_**_Mexico-Zapopan_
**_ Schedule_**_Full-time_
**_ Education Level_**_Bachelor's / Graduation / Equivalent_
**_ Job Posting_**_Feb 7, 2025, 11:23:02 AM_
**_ Unposting Date_**_Ongoing_
- Master Skills List_Consulting_
- Job Category_Full Time_

📌 Principal Consultant-retail Rental Analyst (Zapopan)
🏢 Genpact
📍 Zapopan