Integon is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers’ evolving needs. It’s how we’ve become industry leaders in property and casualty insurance servicing. We support our insurance company affiliates by offering property and casualty insurance products inclusive of personal auto, homeowners, RV, motorcycle, small business auto insurance and more.
Under mínimal supervision and guidance, provides technological support by investigating and resolving complex problems. Responsible for general administrative duties related to the management of individual and/or team tickets, call flow, and project work. Effectively demonstrates customer care principals in individual to group interactions.
**Key Responsibilities**:
- Collaborates with the affected business units regarding new/upgraded technologies
- Recommends system modifications to reduce user problems due to updated and/or new technology, minor rules/rates and form releases. Recognizes and acts on inconsistencies
- Thoroughly tests software and/or hardware to ensure proper operation and freedom from defects. Simulates and analyzes issues to resolve operating difficulties
- Under mínimal direction conducts testing to ensure that all information systems products and services meet maximum organization standards and end-user requirements
- Designs, develops and executes basic to complex client communication after thorough analysis
- Manages the expectations of customers
- Consistently interacts with voice, network services, software developers,



product operations and/or vendors to re-establish service and/or identify and resolve the root cause and/or more complex problems
- Collaborates with other business units to resolve advanced technical needs and provides authored solutions to increase resolution by first contact interactions
**Education**:
- High School Diploma or GED (preferred)
**Experience**:
- 0-2 years experience (preferred)
**Supervisory Responsibilities**:
- This job does not have supervisory duties.
**Education & Experience (in lieu)**:
- In lieu of the above education requirements, an equivalent combination of education and experience may be considered.
At Integon, great things happen when our people work together. That’s why when you join our team, we make sure it isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.
You’ll do all this in a versátil environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.
**Good Hands. Greater Together.**
Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident.

📌 Service Desk Rep Senior Associate - Integon (México)
🏢 Integon
📍 México