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Global Merchant & Network Services (GMNS) brings together American Express' merchant-and network related businesses to enable a sharp focus on using the power of our network to provide unique value to all our mutual customers. The organization manages the relationships with the millions of merchants around the world that accepts American Express and runs the company’s payment network and manages bank partnerships globally.
The objective of the GMNS Control Management Governance team is to establish the Operational Risk and Controls strategy for GMNS, set up a foundational governance structure that ensures operational risks are identified, assessed, and managed in compliance with enterprise Operational Risk Management programs and reporting.




GMNS is looking for a Analyst of Governance focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
**How will you make an impact in this role?**
We are seeking a Project Analyst to join GBI to take ownership of the Colleague Help Centre (CHC) Annual Content review alongside the Monthly Feedback review. This role is pivotal to ensuring effective management and control of operational and process guidelines that support our integral servicing colleagues, preparing them to deliver the best Card Member experience. This role will lead, govern and coordinate the end to end review of CHC articles across 20+ international markets, by creating a framework that ensures content accuracy is maintained.
**Responsibilities**:
- Assists in specific areas of execution plans for operational risk management within the business unit (BU), including BU specific guidelines, project plans, etc.
- Track certain issues with KRI limits and risk appetite for GMNS to ensure operational risks are managed within agreed thresholds.
- Support the implementation of parts of the operational risk framework to enable effective risk management and decision making in the BU.
- Assists in the development of portions of BU-specific procedures and additional standards (i.e., escalation protocols), related to the execution of the Operational Risk Management programs.




- Help facilitate the understanding and use of the risk governance framework basics across BUs through regular communication.
- Support the day-to-day internal and external exam management process, working with the Enterprise functions (e.g., data request compilation, action implementation, and regulatory adherence).
- Assist to aggregate basic level reporting, approvals/exceptions and support "change-the-function" activities for the BU.
- Provide administrative support of specific training initiatives and clear career progression plans that align with Operational Risk Management.
- Follow processes to ensure and monitor the integration of regulatory changes & updates into the Operational Risk framework and training materials.
- Support sharing insights, better practices, themes, etc. across the enterprise.
**Minimum Qualifications**
- 1-2 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities.
- Project management, communication, and interpersonal skills.
- Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards.
- Analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
**Preferred Qualifications**
- Bachelor’s degree in finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
- Experience in at least one of the following:
- Translating operational risk strategy and appetite into execution guidelines
- Tracking and identifying issues with Key Risk Indicator

📌 Analyst Control Management (Ciudad de México)
🏢 Amex
📍 Ciudad de México