5+ years of experience in Software Development and/or Support Engineering - 3+ years of people management experience leading technical support teams - Proficiency in at least one general-purpose programming language (e.g., Java, C/C++, C#, Python, JavaScript, Ruby, or Go) - Demonstrated experience in troubleshooting and debugging complex technical systems - Experience in designing, building, and managing large-scale distributed systems or web services - Proven track record of engaging and influencing senior leaders through verbal and written communication
- Experience in Agile methodologies.
- Expertise in operational excellence, security compliance, and distributed systems’ resiliency.
- knowledge of professional software engineering practices & best practices for the full software development life cycle, including coding standards, code reviews, source control management, build processes, testing, and operations.
- Ability to drive effective teamwork, collaboration and commitment.
- Experience managing on-call support coverage, escalation and critical issue management.
- Experience in contributing to the definition and implementation of automation opportunities within an operations environment.

📌 Support Engineering Manager Ii, Kix (Ciudad de México)
🏢 Servicios Comerciales Amazon Mexico de C.V. - D44
📍 Ciudad de México