**Get to know Okta**
Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.
At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.
Join our team! We’re building a world where Identity belongs to you.
**The Team**
Technical Account Management is a integral team that partners with Okta’s Customer Success team and collaborates with Okta’s customers to share knowledge, best practices and make recommendations to continuously innovate around identity and security. We are Okta product experts, and we enable Okta's worldwide growth by educating existing customers and ensuring they are happy and successful. We share our technical and product expertise with customers through presentations, demonstrations, technical evaluations, and ongoing recommendations on Okta and industry best practices.
**About the Role**
**Key Responsibilities**
- Develop and refine technical content, including playbooks, best practices, FAQs and customer guides tailored for the TAM team.
- Develop a plan for version control to maintain and keep content up to date.
- Work closely with TAMs to understand customer needs and create content that improves their experience.
- Support the creation and maintenance of presentations, case studies, and technical one-pagers.
- Assist with content creation and program management of customer-facing one to many programs, including quarterly webinars.




- Collaborate with cross-functional teams, including product, engineering, and marketing, to align content with company goals and initiatives.
- Gather and analyze feedback on content effectiveness, making recommendations for improvements.
**Qualifications**
- Preferred major in Journalism or equivalent experience.
- 1-2 years of experience in content creation, technical writing, or a related field.
- Strong writing, editing, and storytelling skills with the ability to simplify complex technical concepts.
- Experience creating customer-facing content, preferably in a technical or SaaS environment.
- Familiarity with content management systems, knowledge bases, or collaboration tools (e.g., Confluence, Google Docs, Highspot).
- Basic knowledge of SaaS and technical account management workflows is a plus.
- Excellent communication and collaboration skills, with the ability to work cross-functionally.
- Strong organizational skills and attention to detail, with the ability to manage multiple content projects simultaneously.
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**What you can look forward to as a Full-Time Okta employee!**
- Amazing Benefits
- Making Social Impact
- Developing Talent and Fostering Connection + Community at Okta
Some roles may require travel to one of our office locations for in-person onboarding.
Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws.
**Okta**
- The foundation for secure connections between people and technology

📌 Technical Content Associate (Ciudad de México)
🏢 Okta
📍 Ciudad de México