Opportunity
**Customer Success Supervisor
- CDMX**
At Maersk we believe in an integrated world. One planet. Connected all the way. By integrating integral logistics, we improve the flow of the foods, goods, data, and materials that sustain people, businesses, and economies the world over. Enabling an exchange of values, culture, and ideas. A more integrated world improves quality of life and prosperity on all levels. It is our responsibility to ensure a more sustainable tomorrow for coming generations.
**The Opportunity**:
Reporting to the Sales Operations Manager, the Customer Success Supervisor will manage the Customer Success Partner team, support the Area Sales Team in managing and growing an important number of assigned accounts to ensure customers meet their business outcome. This team is the backbone of success in closing the deals and ensuring a successful handover to execution.
**Key Responsibilities**:
Manage the Customer Success Partner team
- Drive engagement: Provide support to the commercial team through a deep understanding of processes to foster business growth and facilitate effective communication and collaboration between the Customer Success Partner team and the sales team.
- Drive standardization: Improve and refine processes based on a thorough understanding of current workflows, collaborating closely with Sales Excellence.
- Accelerate performance: Motivate a multicultural team to ensure high performance across the team.
Ensure Sales reps are supported using the standard channels and build long-term trusting relationships with the customers to ensure they realize full value from their investment with Maersk
- Coordinate with key stakeholders and team leaders to ensure the support on transactional process execution is working as expected
- Drive invoice quality by understanding root causes and correcting issues
- Drive Customer NPS




- Review customer compliance and provide insights to sales rep
- Drive proactivity and sense of urgency on critical items to serve customers’ needs
- Ensure there is a smooth execution of account management activities to develop customer relationships that promote retention
**We're looking for**:
- Account management execution
- Team management
- Leadership skills
- Commercial knowledge
- Excellent communication skills
- Building Customer relations
- Strong Stakeholder management
- University graduate with at least 5 years of experience in similar roles supporting sales teams.
**Accountable for**
- Operational performance of CSP
- Invoice Quality
- Engagement of team
- Sales Productivity
- Contract management
**What we offer**:
This is an exciting career opportunity in an international, challenging business setting known for diversity and being a high paced environment. You will get to focus on creating valuable relations with current and new customers and work with highly professional teams in an environment where you will be valued, recognized and well rewarded.
You will work with amazing and diverse colleagues with a deep sense of commitment to live Our Values and together, go all the way for our customers, society and for each other
Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.
.

📌 Customer Success Supervisor- Cdmx (Ciudad de México)
🏢 Group Function
📍 Ciudad de México