**Job ID**:
**Required Travel**: Minimal
**Managerial - Yes**
**Location**:Mexico-Guadalajara (AM)
**Who are we?**:
**In one sentence**:
Responsible and accountable for services to account operations including coordinated management of multiple related projects/activities/accounts aimed at achieving strategic business and organizational objectives with high quality. These services contain complex activities that may span different functions, organizations, geographic regions, and cultures.
**What will your job look like?**:
- Hold accountability and responsibility for introducing account-centricity for running smooth operations around integration, services delivery, quality, change, communication, risk, and crisis management.
- Leads and facilitates the incidents management process and be responsible for ongoing status and progress reporting.
- Governs and resolves risks and issues that impact production operations across different disciplines (SW development, SW testing, infrastructure, monitoring, and operations)
- Set plans and make recommendations to modify them, when necessary, set priorities, ensure optimization, and resolve conflicts to enhance effectiveness in reaching business results or strategic goals.
- Ensure alignment of all plans under your supervision to standard operations including compliance with relevant regulations and contractual SLA commitments.
- Build credibility and relationships, and maintain communication with stakeholders at multiple levels, including those external to the organization.
- Manage special projects such as automation, implementation, reuse, and cost improvement through planned activities across multiple business lines.




- Lead to resolve customer escalations with respect to smooth operations.
- Ensure that SLAs are meet and deliverables are provided on time with high quality and within budget; drive lessons learned and get well plans.
- Lead the root cause preparation for production incidents with the technical teams and the review with the customer.
- Maintain the traceability matrix between production incidents, associated defect fixes, and planned deployment / release dates.
**All you need is...**:
- **Critical Experiences**
- At least 3+ years of successfully managing services delivery in relevant Telco operation domain with significant scope.
- Customer facing experience with proven ability to present & discuss technical and business content in fluent English.
- Experience and knowledge in basic data analysis, ticketing systems, and monitoring tools, which are relevant to production operations and software deployments, preferably with Telco business knowledge.
- Experience working in a global, matrix environment.
- Ability to work extended hours and weekends/holidays when needed.
- Project management experience (added advantage)
- **Credentials**
- Bachelor's/B.Sc. degree, integral equivalent, or higher degree.
- Project Management certificate (added advantage)
**Why you will love this job**:
- You will work on large challenging and complex programs
- You will be able to work with the best and brightest minds to collaborate across accounts/regions to provide a single voice
- You will have the opportunity to work with the industry most advanced technologies
**Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce

📌 Managed Services Project Manager (Guadalajara)
🏢 Amdocs
📍 Guadalajara