The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Update help content used by Knowledge Hub end users to service client inquires, as needed
- Execute work assigned, including annual review certification and change requests
- Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
- Conduct needs assessment and update content or develop content related solutions according to business requirements
- Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
- Monitor work progression ensuring completion of assignments by requested due date
- Fulfilling the clients’ necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Qualifications:
- 0-2 years relevant experience
- Proficient in Microsoft Office
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Self-motivated and detail oriented
- Proven organization and time management skills
- Demonstrated problem-solving and decision-making skills




- Consistently demonstrates clear and concise written and verbal communication skills
**Education**:
- Bachelor’s degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PARA LA POSICIÓN REQUERIMOS**:
- Licenciatura concluida en áreas económico, administrativa o experiência equivalente.
- ** Experiência en Cobranza (TDC, RETAIL, HIPOTECARIO Y PYME).**:
- ** Experiência en manejo y gestión de equipos, mínimo 1 año, deseable**:
- Capacidad de análisis y resolución de problemas
- Conocimiento en diseño de procesos e identificación de riesgos
- ** Conocimiento en Matrices ARCM**:
- Trabajo en equipo y excelente actitud.
- Capacidad de liderazgo
- ** Manejo de Microsoft Office, nível intermedio, avanzado deseable**:
- ** Generación de reportes y presentaciones a nível dirección**:
- Organizado con sentido de urgencia y priorización
- Trabajo bajo presión
- Orientación a resultados
- Ser responsable y comprometido con la ejecución de su trabajo
- Destacado adaptación al cambio.
**EL OBJETIVO DE LA POSICIÓN**:
- Liderear y gestionar un equipo de trabajo de hasta 10 personas,
- ** Supervisar la correcta ejecución de procesos administrativos de soporte a Cobranza**:
- Supervisar el estricto apego a políticas y procedimientos
- Conocimiento en Matrices de MCA
- Diseño de controles e
- Identificación de riesgos
EL HORARIO Y MODALIDAD DE LA POSICIÓN:
- EDIFICIO **REVOLUCIÓN** 1267
- ** SITIO**:
- Lunes a viernes
- 9 a 18 hJob Family Group:
Operations - Core
- **Job Family**:
Operations Support
- Time Type:
Full time
- Most Relevant Skills
Please see the requirements listed above.
- Other Relevant Skills
For complementary skills, please see above and/or contact the recruiter.
View Citi’s EEO Policy Statement and the Know Your Rights poster.

📌 Banamex supervisor Back Office Cobranza / (Ciudad de México)
🏢 Citigroup
📍 Ciudad de México