GM Financial is the wholly owned captive finance subsidiary of General Motors and is headquartered in Fort Worth, U.S. We are a integral provider of auto finance solutions, with operations in North America, South America and the Asia Pacific region. Through our long-standing relationships with auto dealers, we offer attractive retail financing and lease programs to meet the needs of each customer. We also offer commercial lending products to dealers to help them finance and grow their businesses.
At GM Financial, our team members define and shape our culture — an environment that welcomes new ideas, fosters integrity and creates a sense of community and belonging. Here we do more than work — we thrive.
Our Purpose: To fulfill dreams of personal mobility.
- Collaborate with the collections area to provide information & data.
- Maintain controls and review lawsuit checklist information provided by vendors.
- Develop reports and improvements to control all accounts allocated with lawyers that are currently managing lawsuit affairs.
- Prepare and manage all digital documentation needed for the creation of "deduction files".
- Participation in projects for process improvements.
- Maintain and monitor area KPI's.




- Bachelor’s degree in accounting, Administration, Economics and/or Engineering.
- +1 year of experience on administrative tasks (professional practices are considered).
- Intermediate/Advanced English Skills, both verbal and written (will be evaluated during interviews).
- Knowledge and experience in MS Office Excel - PIVOT, VLOOKUP, SEARCH FORMULAS (desirable Macros).
- Customer service orientation.
- Ability to embrace change and to adapt to organizational challenges.
- Advanced interpersonal, verbal and written skills.
- Effective communication skills.
- High organizational skills.
- Data management and reporting.
- Analytical and problem-solving ability
GM Financial is an Equal Opportunity Employer and is committed to diversity and inclusion at every level of our organization. We do not discriminate against any applicant or employee based on race, color, age, gender, marital status, national origin, religion, sexual orientation, gender identity, gender expression, veteran status, disability, or any other that undermines human dignity and aims to nullify or impair people´s rights and freedoms.

📌 Collections Back Office Representative (Monterrey)
🏢 Gm Financial
📍 Monterrey