Lead a team (of 15-25 FTE) Mexico Direct, Mexico FTC, Mexico Service Center, & Canadian PSP employees to execute:
- **Design Assessments**: Managing the PFDI wide KPIs for reporting, across all PFDI disciplines. Roster & report NA PFDI status of Design Assessment, as required, over all NA Projects, as specified at Project Milestone intervals.
- **Program Health Review Scorecard**:Provide & input status for QPER KPIs, in support of all NA PFDI Projects, at specified Project Milestones
- **Customer Survey Analysis**: Lead QPER team to execute data analysis of all NA PFDI Projects, specific to 3rd Party & Internal Customer Surveys (JD Powers IQS, VDS, & Appeal, plus internal QFS). Scope includes verbatim analysis of survey raw data to stratify & report to NA PFDI, the specific buckets & performance, on a monthly basis. Execute as directed, any supporting special studies requested by the NA PFDI Team. Share results with other Regions to develop an understand of Regionally unique customer concerns & expectations.
- **GIMS & RACE Issues**: Initiate & drive resolution of all GIMS associated with Customer Survey data. Lead issue resolution for RACE escalated Quality Issues.
- **Execute the Lessons Learned** format & CFO evaluation to ensure repetitive issues are eliminated.
**Requirements**:
- Lead a team (of 15-25 FTE) Mexico Direct, Mexico FTC,



Mexico Service Center, & Canadian PSP employees to execute:
- **Design Assessments**: Managing the PFDI wide KPIs for reporting, across all PFDI disciplines. Roster & report NA PFDI status of Design Assessment, as required, over all NA Projects, as specified at Project Milestone intervals.
- **Program Health Review Scorecard**:Provide & input status for QPER KPIs, in support of all NA PFDI Projects, at specified Project Milestones
- **Customer Survey Analysis**: Lead QPER team to execute data analysis of all NA PFDI Projects, specific to 3rd Party & Internal Customer Surveys (JD Powers IQS, VDS, & Appeal, plus internal QFS). Scope includes verbatim analysis of survey raw data to stratify & report to NA PFDI, the specific buckets & performance, on a monthly basis. Execute as directed, any supporting special studies requested by the NA PFDI Team. Share results with other Regions to develop an understand of Regionally unique customer concerns & expectations.
- **GIMS & RACE Issues**: Initiate & drive resolution of all GIMS associated with Customer Survey data. Lead issue resolution for RACE escalated Quality Issues.
- **Execute the Lessons Learned** format & CFO evaluation to ensure repetitive issues are eliminated.

📌 Qms & Qre Supervisor (Ciudad de México)
🏢 Stellantis
📍 Ciudad de México