Lead a team (of 15-25 FTE) Mexico Direct, Mexico FTC, Mexico Service Center, & Canadian PSP employees to execute:
**Design Assessments**: Managing the PFDI wide KPIs for reporting, across all PFDI disciplines. Roster & report NA PFDI status of Design Assessment, as required, over all NA Projects, as specified at Project Milestone intervals.
**Program Health Review Scorecard**: Provide & input status for QPER KPIs, in support of all NA PFDI Projects, at specified Project Milestones
**Customer Survey Analysis**: Lead QPER team to execute data analysis of all NA PFDI Projects, specific to 3 rd Party & Internal Customer Surveys (JD Powers IQS, VDS, & Appeal, plus internal QFS). Scope includes verbatim analysis of survey raw data to stratify & report to NA PFDI, the specific buckets & performance, on a monthly basis. Execute as directed, any supporting special studies requested by the NA PFDI Team. Share results with other Regions to develop an understand of Regionally unique customer concerns & expectations.
**GIMS & RACE Issues**: Initiate & drive resolution of all GIMS associated with Customer Survey data. Lead issue resolution for RACE escalated Quality Issues.
Execute the Lessons Learned format & CFO evaluation to ensure repetitive issues are eliminated.
- Lead a team (of 15-25 FTE) Mexico Direct, Mexico FTC, Mexico Service Center, & Canadian PSP employees to execute:
**Design Assessments**: Managing the PFDI wide KPIs for reporting, across all PFDI disciplines. Roster & report NA PFDI status of Design Assessment,



as required, over all NA Projects, as specified at Project Milestone intervals.
**Program Health Review Scorecard**: Provide & input status for QPER KPIs, in support of all NA PFDI Projects, at specified Project Milestones
**Customer Survey Analysis**: Lead QPER team to execute data analysis of all NA PFDI Projects, specific to 3 rd Party & Internal Customer Surveys (JD Powers IQS, VDS, & Appeal, plus internal QFS). Scope includes verbatim analysis of survey raw data to stratify & report to NA PFDI, the specific buckets & performance, on a monthly basis. Execute as directed, any supporting special studies requested by the NA PFDI Team. Share results with other Regions to develop an understand of Regionally unique customer concerns & expectations.
**GIMS & RACE Issues**: Initiate & drive resolution of all GIMS associated with Customer Survey data. Lead issue resolution for RACE escalated Quality Issues.
Execute the Lessons Learned format & CFO evaluation to ensure repetitive issues are eliminated.
Our benefits reflects the FCA commitment to helping you reach your personal and professional goals. In addition to an environment that promotes career development, we offer benefits for a healthy lifestyle and a rewarding future, designed to take care of you and your family, in various stages of life.
As a integral company, our employee packages will vary by country, customary norms and the legal entity into which you are hired.

📌 Qms & Qre Supervisor (Ciudad de México)
🏢 FCA
📍 Ciudad de México