**Position**: Customer Support Associate II
**Arrow Electronics is looking to hire a Customer Support Associate II to join our team in Guadalajara, MX.
**What You'll Be Doing**
- Provide expert internal and external customer service, interfacing directly with customers, recommending solutions and/or action plans to internal sales team staff.
- Order entry & maintenance, managing inbound customer order forms, filing, set up of MyArrow accounts and PCPRCE 2 (Customer Part and Pricing System) maintenance for contract pricing.
- Support sales team with direct customer contact, which includes coordinating reports, providing first point of escalation after initial set of expedites, etc.
- Work closely with Asset team to process orders for customers and resolve issues for the customer in a timely manner.
**What You'll Need**
- Typically requires a 2-year degree and 2-4 years of experience or High school graduate with equivalent related experience.
- 2-3 years of customer service experience.
- Intermediate knowledge of Microsoft Excel.




- Ability to communicate fluently in English.
- Experience with Oracle or other ERP systems.
**What’s In It For You**:
At Arrow, we recognize that financial rewards and great benefits are important aspects of an adecuado job. That’s why we offer competitive financial compensation, including various compensation plans, and a solid benefits package.
- 30 days of Christmas bonus
- 40% vacation premium
- 12 vacation days plus 2 Floating days, sick days and holidays
- Vision and Dental Assistance
- Life Insurance
- Healthcare Insurance
- 10% Food/Pantry Vouchers
- Restaurant Vouchers
- 13% Savings Fund
- Tuition reimbursement
- Growth Opportunities, and more!
LI-CS1
LI-Hybrid
ArrowMX
**Annual Hiring Range/Hourly Rate**:
$18,508.33 - $23,437.16 MXN Monthly
**Location**: MX-JAL-Tlaquepaque, Mexico (HPE Guad office)
**Time Type**: Full time
**Job Category**: Business Support

📌 Customer Support Associate Ii (San Pedro Tlaquepaque)
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📍 San Pedro Tlaquepaque