We’re hiring!
At Cognizant we have an idóneo opportunity for you to be part of one of the largest companies in the digital sector worldwide. A Great Place To Work where we look for people who contribute new ideas, experiencing a dynamic and growing environment. At Cognizant we promote an inclusive culture, where we value different perspectives providing career growth and development opportunities. #WelcomeToCognizant!
We have an exciting opportunity for an exceptional individual to work supporting one of our clients as a **Data Operations**
**General Services**:
- Program management
- Application metrics
- Application onboarding
**Application/Platform Maintenance**:
- Routine maintenance i.e. upgrades
- Corrective maintenance - incident/problem/defect resolution
- Preventative maintenance - efficiency, reliability, and maintainability improvements
**Production Support**:
- Incident management - work on incidents as assigned
- Incident trend analysis/analysis for incident root cause




- Problem identification and resolution
- Continuity - executing disaster recovery plans, population of plan information
- Create/update documentation, knowledge base articles, run books.
- Change ticket tasks, perform activities/validations, etc., as assigned
- Work on job failures/abends
- Identify root cause and suggest fixes.
- Engage development/engineering teams for complex production issues as needed.
- Perform shift handover and takeover activities from between locations.
- Suggest best practices, propose, and implement process improvements.
**Operations Support**
- Application/platform monitoring and event management
- Implementation/Deployment activities
**Service Requests**
- Work on service requests as assigned
- Work on releases and coordinate with development/engineering teams during release
Language: English (fluent).

📌 Data Operations (Guadalajara)
🏢 Cognizant
📍 Guadalajara