**What are you going to do?**
Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.
**How will you do it?**
**Order Processing**
- Order input in ERP (different order types)
- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)
**Backorder monitoring and order management**
- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit Control, Purchase and Forwarder.
- Maintenance of planned shipping days (delays, customer requests, etc)
- Handle customer order cancellations (DOA)
- Monitor call-off orders
**Enquiry handling**
- Handle customer questions on deliveries, delays, problems, etc.




- Follow-up on pending basic quotes
- Coordinate approach with Inside/outside sales representative
**Customer care**
- Handle customer questions effectively and in a service-oriented manner
- Follow up on actions requested in sales representatives call reports
- Inform customers about changed delivery times and equivalent products
**What are we looking for?**
- Fluent in English (conversational)
- Customer-oriented experience with a focus on details
- PC skills - MS office
- Communication and interpersonal skills
- Problem-solving
- SAP / Iscala / Oracle (desirable)

📌 Customer Service Rep (Ciudad Apodaca)
🏢 Johnson Controls
📍 Ciudad Apodaca