**Location**: LATAM (Remote)
**Industries**:B2B SaaS Platform, Fintech
**Compensation Details**
**Salary**: $140,000.00 MXN monthly
**Variable Pay**:
Equity Package
**Other Benefits**:
Health insurance
Adaptable vacation
Learning stipend
**Key Challenges**
- Lead operations org, spanning BI/Data Analytics, Collections, Compliance, and Cust. Ops
- Build scalable processes and systems that improve efficiency, compliance, and customer outcomes.
**Role Summary**
Head of Operations to lead Company BI, Collections, Legal, People, and Customer Ops. Ensure smooth operations, balance risk and compliance, and drive automation and efficiency at scale.
**Must-Have Requirements**
These qualifications are required to be considered for this position.
- 7-10+ years in operations, strategy, or business systems at a fintech, SaaS, or high-growth company
- Experience on data, collections, compliance, people, or customer success areas
- 5 years of experience managing cross-functional operations
- Fluent in Spanish and English (Advanced)
**Main Responsibilities**
- Partner with Product and Engineering to embed automation and AI into operations.
- Oversee collections strategies to ensure strong portfolio performance.
- Drive a customer-centric approach across launch and support functions.
- Define and track KPIs tied to operational performance and customer experience.
- Hire, coach,



and develop high-performing teams across multiple disciplines.
**¡ IMPORTANTE !**
Antes de aplicar a la posición publicada, te invitamos a actualizar tu CV y asegurarte de que la información esté completa y actualizada con los requisitos de esta vacante. Esto es fundamental para que tu perfil sea leído y analizado correctamente por nuestro sistema ATS (Applicant Tracking System).
Te recomendamos:
- Verificar que tus datos personales y de contacto estén correctos.
- Incluir tu experiência laboral más reciente y logros relevantes.
- Detallar los requisitos de esta vacante.
Tipo de puesto: Tiempo completo
Sueldo: $140,000.00 al mes
Pregunta(s) de postulación:
- Correo electrónico
- Número de celular
- URL Linkedin
- Para que el ATS lea adecuadamente tu CV, debe contener TODAS las palabras clave de esta vacante. ¿Tu CV ya está actualizado para esta posición?
Experiência:
- Operations, strategy, or business systems at a fintech, SaaS: 7 años (Obligatorio)
- Data, collections, compliance, people: 7 años (Obligatorio)
- Managing cross-functional operations: 5 años (Obligatorio)
- Working in industries: B2B SaaS Platform, Fintech: 5 años (Obligatorio)
Idioma:
- Fluent in Spanish and English (Advanced) (Obligatorio)
Lugar de trabajo: Empleo remoto

📌 Head of Operations (México)
🏢 People Data Group
📍 México