As a **Customer Experience Professional**here at Honeywell, you will play a vital role in ensuring exceptional customer interactions and driving customer satisfaction. You will work closely with cross-functional teams to develop and implement customer-centric strategies, optimize the end-to-end customer journey, and enhance the overall customer experience. Your expertise in customer experience management will contribute to our reputation as a customer-centric organization and drive business growth.
You will report directly to our **Manager**and you’ll work out of our **San Luis Potosi, Mexico**location on a **Hybrid**work schedule.
In this role, you will impact customer satisfaction and loyalty by ensuring that their needs and expectations are met, ultimately contributing to the success of Honeywell's operations.
- Provides support to the teams in the Back Office administrative office and represents the additional interface with internal clients and external ones when necessary.
- Takes professional initiative on administrative tasks and coordinates with local offices for tasks that cannot be done remotely.
- Works as part of the team, involved in processes, from one end to the other, and contributes to the team's results.
- Serve as the primary point of contact for customers, ensuring inquiries and issues are resolved promptly to maintain high satisfaction.
- Resolve complex inquiries and technical issues,



collaborating with internal teams to deliver timely and effective solutions.
- Monitor and improve customer experience processes, using data and KPIs to identify trends and implement improvements.
- Coordinate with internal departments and external partners, ensuring smooth operations and resolving disputes efficiently.
- Act as a change agent, recommending process enhancements, training team members, and leveraging tools like CRM systems to optimize engagement
**YOU MUST HAVE**
- 3+ years’ experience in a Customer Services or related field.
- Strong organization skills.
- Experience working in a customer-facing role.
- Excell Knowledge
- Reporting and Analytical SkillsAttention to Detail
**WE VALUE**
- Bachelor’s Degree in a relevant field.
- 2+ years of experience in customer service or related roles.
- Understanding of how different functions in the organization interact.Knowledge of the main objectives of commercial activity.
LI-Hybrid
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

📌 Cust Exp Professional (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí