**JOB DUTIES**:
- Facilitate issue identification and analysis.
- Investigate and resolve technical issues.
- Track, document, and manage support requests through resolution, ensuring timely follow‑up and adherence to service level expectations.
- Provide technical training and guidance to pro contractors on device installation, configuration, operation, and best practices.
- Build and maintain strong relationships with customers, delivering professional, clear, and solution‑oriented technical support.
- Test products & software.Develop, maintain, and share technical knowledge, including documentation, troubleshooting guides, and lessons learned, to improve team efficiency and customer experience.
**YOU MUST HAVE**:
- 1+ year of relevant customer service experience.
- **Fluent conversational English**Good interpersonal and verbal & written communication skills
- **WE VALUE**:




- Strong continuous improvement mindset, strong leadership impact
**WHAT'S IN IT FOR YOU?**
- Benefits that go beyond Mexican labor law, ensuring your well-being and peace of mind.
- Schedule: Mon-Fri 9:00 am to 5:30 pm
- The opportunity to take the next step on your career
- A collaborative and inclusive work environment where your contributions are valued.
- Opportunities for continuous professional growth and skill development through training, mentoring, and challenging projects.
- Access to cutting-edge tools, resources, and a supportive team to help you excel.The chance to work with a integral, innovative company shaping the future in its industry.
LI-JB1
LI-HYBRID

📌 Sr Technical Support Associate (San Luis Potosí)
🏢 Resideo
📍 San Luis Potosí