**Work Schedule**
Standard (Mon-Fri)
**Environmental Conditions**
Office
**Summarized Purpose**:
Provides technical and medical information, and/or performs intake of adverse events/ product complaints with quality customer service. Analyzes and researches inquiries and documents interactions according to organizational, client and regulatory guidelines. The information provided will be given to a level in parallel with the individual’s expertise, experience and training.
**Essential Function**:
Responds accurately and professionally to technical and medical information
pharmaceutical or device products. Processes fulfillments and provides clinical
trial information or after-hours on call support.
- Analyzes caller’s questions to formulate an accurate and concise response
using client-approved resources and records inquiries and interactions in the
appropriate databases following organizational, client and regulatory
guidelines.
- Identifies, records and triages adverse events and product complaints
according to organizational, client and regulatory guidelines and provides
additional support (including follow up) as needed.
- Maintains knowledge of project and corporate policies and procedures
including client products, SOPs, protocols, GCPs,



and all applicable regulatory
requirements.
- Works with internal and external client contacts to resolve inquiries. As
needed, researches medical literature and drafts responses for such inquiries.
- Provides administrative support as needed.
**Education**:
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification in life science field.
In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role.
**Knowledge, Skills and Abilities**:
- **Strong English skills in all four areas: reading, writing, comprehension, and speaking (for interacting with people from other countries) - mandatory.**:
- Solid computer and keyboarding skills
- Good interpersonal skills
- Ability to work independently as well as part of a team.
- Ability to interpret client provided medical and technical information
- Organizational and time management skills
- Ability to maintain a positive and professional demeanor in challenging circumstances

📌 Med Info Spec I (Nápoles)
🏢 Thermo Fisher Scientific
📍 Nápoles