The Ops Support Specialist 4 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Specialist 4 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
**Responsibilities**:
- Follow established procedures to complete complex assignments and resolve problems that require in-depth investigation or research
- Conduct basic analysis and research as well as workflow management
- Support an expansive array of products and services
- Communicate pertinent information to senior managers and support activities that help mitigate organizational loss or impact, as needed
**Qualifications**:
- 1-3 years of relevant experience
- Experience working in a business office or operational environment
- Proficient computer and math skills with a focus on complex databases and spreadsheets
- Demonstrates technical and administrative expertise
- Consistently demonstrates attention to detail




- Demonstrated knowledge of activities, policies, and procedures of a basic work area
**Education**:
- High School diploma or equivalent
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
**PRINCIPALES FUNCIONES**:
- Funcionamiento de cajeros (fallas).
- Comunicación con proveedores externos.
- Seguimiento de tickets sobre reportes de ATM´s
- Coordinación con proveedores las visitas y reparación de las fallas de ATM´s
- Seguimiento puntual con proveedores de los procesos asignados.
**REQUERIMIENTOS**:
- Trabajado Bajo presión.
- Manejo de personal.
- Toma de decisiones.
- Trato con proveedores.
- Habilidades de negociación.
- Manejo de Excel intermedio o superior (Cruce de información, tablas dinámicas, extracción de datos)
- Elaboración de reportes ejecutivos.**Job Family Group**:
Operations - Core
- **Job Family**:
Operations Support
- **Time Type**:
Full time
- **Most Relevant Skills**
Please see the requirements listed above.
- **Other Relevant Skills**
For complementary skills, please see above and/or contact the recruiter.-
- View Citi’s _EEO Policy Statement_ and the _Know Your Rights_ poster._

📌 Banamex: Analista de Monitor Atm´s (Ciudad de México)
🏢 Citi
📍 Ciudad de México