As a Sr Customer Experience Specialist here at Honeywell, you will ensure performance standards are met and maintained to achieve the business objectives and reach a high customer satisfaction index. You will report directly to our Cust Exp Supervisor, and you’ll work out of our San Luis Potosi, Mexico location on a Hybrid work schedule.
In this role, you will impact customer satisfaction and loyalty by developing and executing customer experience strategies, working closely with cross-functional teams, and continuously improving customer interactions and touchpoints.
**YOU MUST HAVE**
- High School Degree or Equivalent.
- Excellent Conversational English skills.
- Interpersonal skills; including ability to quickly establish and maintain rapport at all levels.
- Proactiveness.
- Analytical.
- Problem resolution.Attention to detail.
**WE VALUE**
- Ability to learn quickly.
- Bias for action.
- Ability to work in a team.
- Commitment to discovering ways to improve service.
- Bachelor’s Degree.Customer Support and/or equivalent in supply chain / order management / OTC related experience.
LI-Hybrid
- Use SAP to enter and retrieve customer information, stock status information,



status of purchase orders, and make changes on customer purchase orders.
- Maintain good relationships with other departments to enhance the customer experience.
- Continually expand knowledge base on current and new products and operations.
- Participate in a culture of continuous improvement
- Follow standard work and policies to ensure a continues high/efficient level of customer service.
- Active role in individual development and career growth.
- Use problem solving tools to work through issues and challenges
- Look for ways to improve support processes.
- Drive initiation and follow through to implementation.
Honeywell helps organizations solve the world's most complex challenges in automation, the future of aviation and energy transition. As a trusted partner, we provide actionable solutions and innovation through our Aerospace Technologies, Building Automation, Energy and Sustainability Solutions, and Industrial Automation business segments - powered by our Honeywell Forge software - that help make the world smarter, safer and more sustainable.

📌 Sr Cust Exp Specialist (San Luis Potosí)
🏢 Honeywell
📍 San Luis Potosí