Location: Guadalajara, Jalisco, Mexico – Hybrid Employment: Full-time English Level: Professional/Advanced English required Industry: Senior Living / Technology – U.S. Market Travel: Up to 30% – Valid U.S. visa required About the Role MezTal is looking for a high-energy, passionate, and experienced Customer Experience Manager (CXM) to join our team and work directly with one of our U.S.-based clients in the Senior Living technology industry .
In this role, you will be responsible for ensuring client success by driving product adoption, strengthening client relationships, identifying risks and growth opportunities, and helping customers achieve measurable business outcomes .
The role also requires a commercial and business development mindset , with the ability to identify opportunities to expand existing accounts, introduce additional solutions,



and support revenue growth through strong client relationships.
You will manage relationships with clients across the United States and Canada , acting as a trusted advisor and primary point of contact while collaborating closely with Sales, Product, Engineering, and Customer Support teams.
This position combines relationship management with data-driven customer success .
You should be equally comfortable building relationships with senior client stakeholders and analyzing dashboards, account health, usage, and adoption data to identify opportunities or potential risks.
Responsibilities Client Relationship

📌 Customer Experience Manager (Visa Needed) - Hybrid Guadalajara Mx (Jalisco)
🏢 Meztal
📍 Jalisco