A través de nuestros asociados, Conduent ofrece servicios y soluciones de misión crítica a empresas de Fortune 100 y más de 500 gobiernos, creando resultados excepcionales para nuestros clientes y los millones de personas que cuentan con ellos. Tienes la ocasión de prosperar personalmente, marcar la diferencia y ser parte de una cultura donde la individualidad se nota y valora todos los días.

Job Track Description:
Performs business support or technical work, using data organizing and coordination skills.
Performs tasks based on established procedures.
In some areas, requires vocational training, certifications, licensures, or equivalent experience.

General Profile

Proficient in a range of operational processes through prior job-related experiences and training.

Completes assignments and guides the work of peers and other team members.

May work cross-functionally, in different areas when necessary.
Proposes improvements to processes and methods.
Works within established procedures and practices.

Functional Knowledge




Has developed skillset in a range of processes, procedures, and systems
Acts as a technical expert in an area.

Business Expertise
Understanding of how teams integrate and work best together to support the achievement of company goals

Impact
Impacts own team and other teams whose work activities are closely
Impacts the end-user for a more efficient and pleasant experience.

Leadership
Serves as a team head and may allocate work.

Problem Solving
Ability to problem-solve, allowing for evaluation of issues and solutions to provide the best outcome for the client and end-users.

Interpersonal Skills
Exchanges ideas and information effectively.

Warm and patient demeaner, showing empathy and understanding to the end user.

Responsibility Statements
Provides customers with information that is specialized and communicated in warm empathetic manner.
Assesses calls to provide service immediately, be transferred, or requir

📌 Customer Care Agent Hermosillo
🏢 Conduent De Mexico S. A. De C. V.
📍 Hermosillo