WE'RE HIRING | SENIOR ACCOUNT MANAGER – TECHNOLOGY & STRATEGIC ACCOUNTS
Santa Fe, Mexico City
Hybrid – regular client-site presence required
Full-Time Contractor
USD/monthly
Private Major Medical Insurance
Advanced Technical & Business English – MANDATORY
We are looking for a
Senior Account Manager
with a strong combination of
enterprise account management, technology sales, account mining, project delivery, Salesforce experience, and client relationship management
.
This is
not a traditional sales-only Account Manager role
. We need someone who can grow strategic accounts while working closely with
clients, Sales, Project Management, Delivery, and technical teams
.
Key Responsibilities
Own and grow strategic enterprise client relationships.
Drive
account mining
, identifying new projects, upselling, cross-selling, renewals, and expansion opportunities.
Build and maintain relationships with
C-level and senior stakeholders
.
Manage account strategy, pipeline, forecasting, revenue growth, and account health.
Work closely with
Salesforce and CRM environments
to manage accounts, opportunities, pipeline, forecasts, and client activity.
Partner with Project Management, Delivery, Product, Engineering, and technical teams throughout project execution.
Manage client escalations, delivery risks, and recovery plans.
Support proposals, SOWs, contract negotiations, renewals, and commercial discussions.
Understand project delivery fundamentals including
scope, timelines, budgets, dependencies, risks, change requests, critical path, and project profitability




.
Balance client expectations with technical feasibility and delivery commitments.
What We're Looking For
10+ years of relevant professional experience
in Account Management, Strategic Accounts, Client Relationship Management, Enterprise Sales, Service Delivery, or related technology environments.
Strong experience managing
enterprise technology accounts
.
Proven success in
account mining, upselling, cross-selling, renewals, and revenue expansion
.
Strong experience with
Salesforce
is highly important, particularly for:
Account and opportunity management
Pipeline management
Sales forecasting
Account planning
CRM reporting and activity tracking
Experience with
IT services, Salesforce solutions, SaaS, managed services, cloud, digital transformation, eCommerce, retail technology, or enterprise software
.
Strong understanding of
Project Management fundamentals
, including:
Fixed-bid engagements
SOWs and scope management
Change requests / scope changes
Critical Path and project dependencies
Risks, milestones, timelines, and budgets
Project profitability
Proven experience managing
client escalations and complex delivery situations
.




Ability to coordinate effectively across
Sales, PMO, Delivery, Finance, Product, and technical teams
.
Strong commercial and negotiation skills.
Experience interacting with executive and C-level stakeholders.
⚠️
Advanced Technical & Business English is mandatory.
All technical interview rounds will be conducted
entirely in English
, including discussions around account strategy, Salesforce, project management, delivery, escalations, and commercial scenarios.
⭐ The idóneo candidate can confidently answer:
How do you mine and grow an existing account?
How have you used Salesforce to manage your accounts and pipeline?
How do you handle a client escalation?
What happens when a client requests additional scope on a fixed-bid project?
What is Critical Path and how can it impact delivery?
How do you manage a situation where the client expects a deadline that Delivery cannot meet?
If you have a strong background combining
enterprise technology sales, Salesforce, strategic account growth, project delivery, and client management
, we'd love to hear from you.
Please send your updated resume along with your
monthly compensation expectations in USD
.
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