Job Description The primary focus of this role involves interaction, support and training for over **** CRM Platform users, Executives and critical Corporate functions on a broad range of operational as well as sales processes, tools and applications.
Specific activities include identification and root cause analysis of process, data and platform issues, analysis of data, creation and delivery of training and/or knowledge for processes/tools, applications with a focus on but not limited to CRM, Salesforce platform functionality, Asset Management, Service, OnFocus, Vendor Credentialing, Digital Marketing and data preparation/matching/loading as required for various projects including but not limited to leads, OnFocus, territory alignment data for Olympus MSG teams and other ad hoc duties.
Job Duties Provides timely and consistent support users in order to triage their issue and resolve where possible across a broad range of tools and applications Tracks issues raised to identify common problems, and develops FAQs with answers and drives best practices to the field Identifies complex issues and custom support requests, and works with Salesforce Enablement (SFE) team and management to prioritize and assign to appropriate team members; tracks issues through closure Contributes to and maintains application and business process documentation, including process flows Serve as escalation path for Support Analyst I and escalates issues that cannot be resolved according to defined protocol Creates and delivers training for platform related processes / tools Maintains application enhancement request logs Prepares zip code alignment files from each sales team for processing Performs and prepares periodic data validation,



creation and maintenance as required Performs research necessary to resolve sales issues and provides analysis to facilitate resolution Other data analysis and process support work as required Define new and existing functionality.
Successfully communicate new functionality to users via training and support.
Provide a positive experience to all users Job Requirements Provides timely and consistent support to users in order to triage reported issues and resolve where possible across a broad range of tools and applications Tracks issues raised to identify common problems, and develops FAQs with answers and drives best practices Identifies complex issues and custom support requests, and works with Salesforce Enablement (SFE) team and management to prioritize and assign to appropriate team members; tracks issues through resolution Proactively develops materials to assist the sales force with processes and tools based on issues reported and requests Supports analytics that drive Sales and Marketing initiatives, such as targeting, trigger-based selling, quota setting Serve as escalation path for Support Analyst I and II and escalates issues that cannot be resolved according to defined protocol Contributes to and maintains application and business process documentation,



including process flows Responsible for data loads and ensure information within the applications and systems are accurate and processed in a timely manner Creates and delivers training for platform related processes / tools Maintains application enhancement request logs Prepares zip code alignment files from each sales team for processing Responsible for periodic data validation, creation and maintenance as required Performs research necessary to resolve issues and provides analysis to facilitate resolution Other data analysis and process support work as required Work with various departments and divisions to develop working knowledge of interfacing operations to identify process improvements and tools.
Provide reporting and analyses to SFE leadership as required Complete ad hoc projects as assigned and track progress successfully to closure Define new and existing functionality.
Communicate new functionality to users via training, testing and support.
Responsible for OnFocus maintenance requests Provide a positive experience to all users Why join Olympus?
We offer a holistic employee experience supporting personal and professional well-being through meaningful work, equitable offerings, and a connected culture.
Equitable Offerings you can count on: Competitive salaries, annual bonus and 401(k)* with company match Comprehensive medical, dental, vision coverage effective on start date 24/7 Employee Assistance Program Free live and on-demand Wellbeing Programs Generous Paid Vacation and Sick Time Paid Parental Leave and Adoption Assistance* 12 Paid Holidays On-Site Child Daycare, Café, Fitness Center** Connected Culture you can embrace: Work-life integrated culture that supports an employee centric mindset Offers onsite, hybrid and field work environments Paid volunteering and charitable donation/match programs Employee Resource Groups Dedicated Training Resources and Learning

📌 Supv., Contract (Xico)
🏢 Olympus
📍 Xico