Call Quality; CC Tracking Close the Loop; Knowledge Management Input; Quality Assurance Scheduling Adherence; Trace Quality; Traffic Management; Transaction Auditing (e.g. Mystery Shopper);VOC; Workforce Management Involves the application of specialist knowledge which may include providing specialist advice to employees, management or customers, managing or maintaining systems or processes or completing projects to develop or changing systems or processes as appropriate.
Skills: Analytical Skills; Planning Influencing Problem Solving Skills Qualifications: Bachelors Degree or equivalent.
Language: Proficiency in English Experience: 1 year experience Internal Posting Application Instructions If you are interested in applying, please upload a single PDF file containing the following documents: This file must be uploaded to the Workday system in the designated resume/CV field.
Updated Resume/CV Cover letter Current TOEIC scores (600 pts. required) Pursuant to Policy 4-15 (Career Opportunity) of the LAC People Manual: "An employee's failure to provide complete information that clearly demonstrates whether they meet the required qualifications for the advertised position may result in them not being considered." ?️ Bulletin validity:



from July 7th to 13th FedEx is widely acknowledged as a world-class company.
We are honored and proud to be consistently recognized as a great place to work, a technology innovator and one of the world's most admired and respected companies.
FedEx is consistently named among the World's most valuable and admired brands.
Some of our recent awards include: **** Fortune's World Most Admired Companies (14th) **** Fortune's Best Places to Work (15th) **** Forbes's One of the "Best Employers for Diversity" **** FedEx LAC included in the GPTW's Best Workplaces in Latin America Ranking (24th) **** FedEx Mexico was included in the GPTW Ranking for 18th consecutive years **** FedEx Mexico received the CEMEFI Certification for 13th consecutive years endorsing FedEx as a company socially responsible **** FedEx Chile was re-certified with Giro Limpio, a seal from the Agency of Sustainable Energy that seeks to improve the energy efficiency of the ground transportation sector, by reducing fuel consumption and greenhouse gas emissions.
**** FedEx Uruguay selected by GPTW among the 5 best companies to work for.

📌 Lm191: Customer Care Solutions Specialist Associate (Cuautitlán)
🏢 Fedex
📍 Cuautitlán