About Neticca:

Neticca is a technology and data consulting company. We help growing companies solve engineering and data problems, and we're building out our internal team to support that work. You'll join Neticca directly, supported by our internal systems, mentorship, and Center of Excellence, with structured onboarding and long-term growth.

About the Role

We're hiring an Account & Delivery Manager to serve as the primary day-to-day liaison between our customers, our technical delivery team, and company leadership.

This is a highly customer-facing role combining relationship management, project coordination, and requirements gathering. You'll develop a strong understanding of each customer's business objectives, capture their requirements, coordinate ongoing delivery, and communicate with technical resources — helping identify where Neticca can provide additional support.

This is not a technical engineering position, but prior experience working with technology, data, IT, software, or technical implementations is strongly preferred.

Core Responsibilities

· Act as a consistent, professional point of contact for customers, leading or participating in recurring customer meetings and project discussions.

· Build strong working relationships with customer stakeholders and communicate project progress, dependencies, and next steps.

· Listen for new requirements and business needs, ask effective follow-up questions, and document them clearly for leadership and the technical team.

· Maintain visibility into project milestones, deliverables, and open items; track action items and escalate risks or blockers when needed.

· Coordinate communication between customers and technical resources, ensuring nothing gets lost between meetings.

· Identify potential new opportunities during customer conversations and bring them to company leadership for scoping.





· Partner with leadership on new engagements — owning discovery, requirements, and customer communication while leadership owns solution design, pricing, and contracting.

Must-Have Qualifications

· Fluent in English and Spanish, both required. English: native/primary-language level. Spanish: professional fluency — you'll work directly with Spanish-speaking engineers.

· 3–6+ years of experience in a customer-facing role such as Technical Account Manager, Account & Delivery Manager, Project Manager, IT Project Manager, Business Analyst, or Customer Success Manager within a technology or consulting organization.

· Comfortable working with technical concepts — data and databases, APIs, integrations, cloud platforms, reporting/BI — at a conversational level, without needing to perform the technical work directly.

· Strong organizational skills and follow-through on project coordination, documentation, and action items.

· Available for scheduled customer meetings during US Eastern/Central business hours.

· Comfortable working independently with limited supervision and collaborating with distributed, international technical teams.

Nice to Have

· Prior experience in a customer-facing role at a technology consulting or professional services firm.

· Experience working directly with developers, data teams, or IT organizations.

· Track record of spotting and developing account expansion opportunities.

· Familiarity with project tools such as Jira, Asana, Monday.com, or Notion.

Why Join Neticca?

· Competitive Compensation: We offer a competitive contractor rate for top-tier talent.

· Ground-Level Impact: As a key customer-facing hire, you'll shape how we manage and grow our customer relationships.

· Career Growth: Grow with a company that invests in your development and values your expertise.

- · Innovative Work Environment: Join a team that values creativity, collaboration, and cutting-edge solutions.

📌 Account Manager (México)
🏢 Neticca
📍 México