You have:

- 3 to 5 years of proven work experience in a leadership sales role (must)

- 3+ years of Sales B2B experience (must)

- 1+ years of BPO experience (desirable)

- English Proficiency B2+ (must) // French is a plus in your application

- Willingness to commute to our site located in CDMX, Insurgentes (near by Poliforum)

- A passion for customer experience and driving team results

- Experience in operations (BPO) and strategy building

- Excellent Coaching history
- A record of developing and retaining great employees

- Experience maximizing revenue through best practices

- Experience working with Salesforce.com or similar CRM

- Experience finding solutions as a manager

- Change Management skills

You will:

- Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

- Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities





- Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

- Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

- Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

- Be a point of escalation for our clients and respond promptly to any issues

- Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

- Work with client contact on reporting and forecasting

- Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

- Work with client contact on reporting and forecasting

- Coordinate team incentives and Sales Performance Incentive Funds

📌 Associate Sales ManagerB Sales - Bilingual (Ciudad de México)
🏢 Concentrix
📍 Ciudad de México