We’re Hiring: Bilingual Customer Service Representative (Healthcare)

Location: Remote – Mexico
⏰ Schedule: Monday to Friday (Fixed shift – 40 hours/week)

Permanent Position

About the Role
Are you passionate about helping people and fluent in both English and Spanish? Join a dynamic healthcare organization as a Bilingual Customer Service Representative and be the voice that supports patients with their billing, insurance, and payment concerns. You’ll use multiple systems and tools to deliver top-tier service to callers in a fast-paced, high-volume environment.

This isn’t a sales role—it’s all about compassion, problem-solving, and clarity in communication.

What You’ll Do
Handle incoming calls related to medical billing, insurance, EOBs, and payment plans
Explain billing details, coverage terms, and processes in a clear, professional manner
Use multiple internal systems to investigate and resolve issues
Collaborate with other departments to address denials, missing payments, or attorney requests
Ensure all documentation is accurate and thorough




✨ Take on special projects and tasks as needed

✅ Who We’re Looking For
Education & Experience
- High school diploma or GED required (Bachelor’s degree a plus)
- Minimum 2 years of customer service experience in a high-volume setting
- Call center experience is mandatory
- Healthcare experience is mandatory

Tools & Technical Skills
- Comfortable using spreadsheets, databases, and word processing tools
- Knowledge of insurance plans, EOBs, ICD-10 and CPT codes is a strong plus
- Ability to learn and navigate internal systems quickly

Language & Soft Skills
- Native-level English proficiency and fluent Spanish (both spoken and written)
- Excellent written and verbal communication skills
- Great attention to detail and organizational ability
- Strong time management and problem-solving skills
- Ability to handle sensitive information with professionalism

Salary:
- Payroll: 16,000 MXN gross/month
- Direct Contractor: 20,000

📌 Bilingual Customer Service Representative (México)
🏢 Remoto Workforce
📍 México